Today, governments at all levels are also adopting proven best practices and technologies to improve customer service and business performance. The impact of this change is enormous – both for citizens in their view of the responsiveness of government and for government itself as it embraces a new view of the citizen as a customer In this customer-centric e-government context, use of technology plays a key role. It is a catalyst that challenges age-old assumptions about how governments should operate, especially how they create value for their constituents by improving convenience, ease of use, offering better information faster and creating a higher level of service.
Success in the government sector requires building strong, flexible connections within this dynamic network—connections that allow people to adapt quickly to change and harness it to meet objectives. And although it’s not possible to develop personal relationships with each person whom government serves, connecting with constituents is important.
Proud Tech helps government implement a unified gateway and portal solution that offers a wide variety of services, including renewing driver’s licenses, obtaining copies of birth certificates, and paying utility bills. Now citizens, students, businesses, and investors have access to literally hundreds of online services anytime, anywhere, through a simple browser.
Proud Tech revolutionizes how government agencies and departments engage and interact with people and among each other, transforming and extending government services to provide a richer, more productive and trusted experience to individuals, agency personnel, and public services through our total software based video-conferencing solution.